Shipping and Freight
SHIPPING AND DELIVERY INFORMATION
Here at Early Bird Toys, your items are hand crafted with your little ones in mind. We try our very best to get your orders out as quickly as possible.
Due to growing demand, our turnaround time for orders is 2-3 weeks. Our toys are designed, built and finished by us at every stage, and we take pride in creating beautifully handcrafted play pieces. Many orders will be dispatched before this time frame, but please do keep this in mind when ordering.
If you require something with a faster turnaround time, please get in touch with us at firstname.lastname@example.org, and we will see how we can help.
Orders are dispatched Monday through Friday (excluding public holidays). Please note that weekends and public holidays are not business days. Custom orders may have a slightly longer wait time, so please bear this in mind when ordering.
If, for any reason, we anticipate a significant delay in the shipping of your items, we will notify you as soon as possible via e-mail.
Being an eco-friendly company, we try our best to keep this philosophy in mind through all of our business practices. This includes our shipping materials. Please note that, when at all possible, parcels are shipped using recycled boxes and packaging. While the box your package is shipped in may not look the prettiest, we figure the courier doesn't mind! Packing materials are made from recyclable and biodegradable materials. If you do happen to get bubble wrap with your package, we've recycled it from something shipped to us.
We are hoping to look at other options such as home compostable courier bags and using an eco-friendly paper alternative to bubble wrap for our packages, as our business expands.
In New Zealand, we charge a flat rate of $8.50 per order, and $11.50 for rural deliveries regardless of the size, volume or weight. The only exclusion to this is our Pikler Triangle and Pikler Ramp.
For the Pikler Triangle our rates are as follows -
North Island $25.00
South Island $55.50
Rates for the ramp are -
North Island $14.00
South Island $22.00
Rates for the Pikler + Ramp Bundle are -
North Island $38.00
South Island $72.50
To avoid delays, please ensure the correct option at checkout is selected for your shipping address. Any orders with incorrect shipping selected will result in a further invoice being sent for the remaining balance.
Shipping in New Zealand, in general, is very expensive (particularly between islands). Rates are charged based on the greater of actual weight and volumetric weight (basically, the amount of space it takes up in the truck). We don’t set the rates and we work very hard to get the very best rates possible for our customers. If you are in Auckland however, pick up is most welcome by appointment, please get in touch with us at email@example.com to arrange.
Any other questions?
We’re here to help! Please get in touch at firstname.lastname@example.org and we’ll be back to you as soon as possible. E-mail is always the best way to reach us. Please be mindful that, in addition to running a business, we are making the toys too, so may not get back to you straight away. That in mind, we’ll be in touch as soon as we can.